Reliability FAQ

Jopari has built a proven infrastructure that provides our customers with reliable secure technology solutions for the healthcare and payment industry.

“How reliable are Jopari’s applications?”

Jopari offers 99.9% Service Level Agreement (SLA) for covered services. Jopari does have scheduled downtime or maintenance, however this is not done during business processing hours.

To minimize service interruption due to hardware failures, natural disasters or other incidents, and Jopari has built a highly redundant infrastructure of data center sites.  Jopari has an RPO (Recovery Point Objective) target of zero, and our RTO (Recovery Time Objective) target is instant failover (or zero).

“Will my data always be available? What happens in case of downtime?”

Jopari’s application and network architecture is designed for maximum reliability, redundancy   and uptime.  If a machine—or even an entire data center—fails, your data will still be accessible.

“How can Jopari be so reliable?”

Jopari’s application and network architecture is designed for maximum reliability and uptime. Jopari’s computing platform assumes ongoing hardware failure, and it uses robust software failover to withstand disruption. All Jopari systems are inherently redundant by design, and each subsystem is not dependent on any particular physical or logical server for ongoing operation to ensure you always have access to your data.

“What does Jopari do to plan for disasters or the departure of key staff?”

Jopari has a business continuity plan for its data centers and production operations. This plan accounts for major disasters such as earthquakes and public health crises, and it assumes people and services may be unavailable for up to 30 days. This plan is designed to enable continued delivery of our services to our customers.