Office Manager

Jopari Solutions is the leader in Digital Transaction Processing in changing the way medical providers and payers (Insurance Companies/TPAs) manage their billing and payment processing needs. With Jopari Solutions products, providers can streamline their billing operations, improve payment cycles, and reduce frictional costs of checking bill and payment status. Payers and providers reduce their operational costs, boost operational efficiency, and improve levels of service, while meeting today’s emerging regulatory compliance requirements for electronic billing and payment services. Jopari already has linked to 1,500,000+ (submitters) and 5,000+ Workers’ Compensation, Group Health and Auto Medical payers nationwide, making Jopari the leading connectivity solution in the market.

We are looking for a responsible Office Manager to organize and coordinate all office operations, procedures, and resources to facilitate organizational effectiveness and efficiency.


  • Answer, screen and transfer inbound phone calls
  • Receive and direct visitors and clients Organize orientation and training of new staff members
  • Liaison between Building Property Management Office and Corporate Office
  • Maintain a safe and secure working environment
  • Maintain the upkeep of the office
  • Coordinate and organize weekly employee lunches
  • Handle customer inquiries and complaints
  • General clerical duties including photocopying, fax, and mailing
  • Handle miscellaneous tasks from senior management
  • Coordinate maintenance of office equipment
  • Design, implement and ensure filing systems are maintained and current
  • Coordinate and maintain records for staff, telephones, parking, and petty cash
  • Monitor and log daily operational reports and bank confirmations
  • Design, implement and ensure office policies and procedures are updated and monitored
  • Recommend procedural and policy changes to improve office efficiency
  • Monitor, maintain, review, and approve office supply acquisitions and inventory
  • Coordinate with remote staff on special projects that require local administration
  • Maintain and retrieve electronic and hard copy filing system
  • Handle requests for information and data
  • Resolve administrative problems and inquiries
  • Prepare written responses to routine enquiries
  • Prepare and modify documents including correspondence, reports, drafts, memos, and emails
  • Monitor and establish procedures for record keeping
  • Ensure security and confidentiality of data


  • Minimum 3 years of Account management experience, preferably in the Insurance/Workers’ Compensation line of business
  • Excellent written and oral communication skills
  • Empathizes and has good listening skills to understand the client’s needs properly and patiently
  • Good writing skills as well as the ability to create conversation, as face to face, telephonic and written communication forms a part of daily activities
  • Handles stressful situations and deadline pressures well
  • Ability to quickly analyze situations, solve problems and make decisions
  • Knowledge of the relevant industry and market.
  • Technical competence (understand software, hardware, networks, etc.)
  • Time management skills, to be able to allocate sufficient time to various clients and projects
  • Proven Account Management skills required to create, maintain, and enhance customer relationships
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and works well in a team environment
  • Plans and carries out responsibilities with minimal direction
  • Acquire a thorough understanding of the products/services offered by the company


  • A high school diploma with several years of administrative and supervisory experience
  • Knowledge of accounting, data and administrative management practices and procedures
  • Knowledge of clerical practices and procedures
  • Knowledge of human resources management practices and procedures
  • Knowledge of business and management principles
  • Computer skills and knowledge of office software packages

Compensation & Benefits:

  • Competitive salary and full benefits package, including:
    • 401(k) and matching
    • Stock options
    • Health and Dental insurance Options
    • Flexible spending account Options
    • Health savings account Options
    • Life insurance Options
    • Paid vacation and sick time

Schedule: Full Time

  • 8-hour shift
  • Monday to Friday

Work Location:  This role is a full-time position in our Headquarters in Concord, CA

Please submit your resume in confidence to: