For security events that may affect the confidentiality, integrity, or availability of systems or data, Jopari has an incident management process in place. This process specifies courses of action and procedures for notification, escalation, mitigation, and documentation. To help ensure the swift resolution of security incidents, the Jopari Incident Response Team is available 24/7.
In the case of a security event, a member of our Incident Response Team will notify the affected customers of the incident that affect the confidentiality, integrity or availability of their data. Once an initial notification is made, we follow state and federal breach incident procedures for investigation, risk assessment and follow-up notifications and calls as needed for the affected parties to understand the incident and take remediation action as appropriate and required by state and federal law.